About HYBIT
Our Story
Hybit was founded in 2025 after recognising a critical inefficiency plaguing insurance operations across the UK and US. Whilst carriers were spending between £400,000 and £1.5 million annually on contact centre operations, they were still missing 20-30% of claims that came in outside business hours, struggling with agent turnover rates of 35-40%, and watching operational costs spiral year after year.
We saw first-hand how insurance carriers faced an impossible choice: hire more agents (expensive and prone to high churn) or miss valuable claims and policy enquiries altogether. The traditional contact centre model was broken, agents were overwhelmed by repetitive queries, costs were rising faster than premiums, and customers were increasingly frustrated with long wait times and unanswered calls.
The solution became clear: Voice AI that could handle claims intake (FNOL), policy questions, and appointment booking around the clock without the cost, turnover, or limitations of human-only operations.
Hybit bridges this gap using advanced Voice AI technology to automate contact centre workflows both inbound and outbound, cutting costs by over 40% whilst ensuring 100% of calls are answered instantly and every renewal reminder, payment follow-up, and appointment confirmation is handled automatically. We work with insurance carriers in both the United States and United Kingdom, helping them scale their operations without the need to scale headcount.
Our Mission
Our mission is to revolutionise insurance operations through Voice AI technology that enables carriers to scale contact centre capacity without the costs, turnover, and limitations that come with traditional staffing models.
We believe every claim deserves immediate attention, every policyholder question deserves an instant answer, and every insurance carrier deserves predictable, scalable operations. Our mission is to make that possible at any scale, 24 hours a day, 365 days a year.
We're dedicated to providing insurance carriers with Voice AI solutions that handle Tier-1 calls autonomously, both inbound (claims intake, policy questions) and outbound (renewal reminders, payment confirmations, appointment booking), freeing up human agents to focus on complex claims and high-value interactions that truly require human expertise and empathy.
Whether you're a 100-employee regional carrier or a 1,000-employee national insurer, Hybit ensures you never miss a call, never lose a claim, and never burn out your best agents.
Why We're Different
Unlike generic Voice AI providers, Hybit was built exclusively for insurance carriers operating in the United States and United Kingdom. We understand that insurance conversations require specialised expertise, from capturing accurate FNOL (First Notice of Loss) data to navigating complex policy questions whilst ensuring full regulatory compliance at every stage.
Our Voice AI is trained specifically on thousands of insurance contact centre interactions, which ensures every call is professional, compliant, and focused on resolving customer needs efficiently and effectively.
We cover all major US and UK insurance regulations:
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US: TCPA (call disclosure), HIPAA (health insurance data privacy), state-specific insurance laws
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UK: GDPR (data protection), FCA (Financial Conduct Authority) compliance, ICO registration.
Every call includes proper disclosures, seamless escalation to human agents when needed, and full audit trails for compliance reporting. We're not just Voice AI, we're your compliant, scalable contact center partner. Whether you're managing 5,000 calls per month or 50,000, HYBIT delivers 40% cost savings while maintaining the quality and compliance standards your policyholders and regulators expect.