About Hybit
Our Story
HYBIT was founded in 2025 after recognising a critical inefficiency plaguing insurance and dental operations across the UK and US.
Whilst insurance carriers were spending between £400,000 and £1.5 million annually on contact centre operations, they were still missing 20-30% of claims that came in outside business hours, struggling with agent turnover rates of 35-40%, and watching operational costs spiral year after year.
We saw first-hand how insurance carriers faced an impossible choice: hire more agents (expensive and prone to high churn) or miss valuable claims and policy enquiries altogether. Similarly, dental practices were losing emergency patients and routine appointments because they couldn't answer phones outside business hours without exhausting their staff.
The traditional contact centre model was broken. Agents were overwhelmed by repetitive queries. Costs were rising faster than premiums. Customers were increasingly frustrated with long wait times and unanswered calls.
The solution became clear: Voice AI that could handle claims intake (FNOL), policy questions, emergency triage, and appointment booking around the clock without the cost, turnover, or limitations of human-only operations.
HYBIT bridges this gap using advanced Voice AI technology to automate contact centre workflows both inbound and outbound, cutting costs by over 40% whilst ensuring 100% of calls are answered instantly and every renewal reminder, payment follow-up, emergency alert, and appointment confirmation is handled automatically.
We work with insurance carriers and dental practices in both the United States and United Kingdom, helping them scale their operations without the need to scale headcount.
Our Mission
Our mission is to revolutionise insurance and dental operations through Voice AI technology that enables carriers and practices to scale contact centre capacity without the costs, turnover, and limitations that come with traditional staffing models.
We believe every call deserves immediate attention, every customer question deserves an instant answer, and every insurance broker and dental practice deserves predictable, scalable operations. Our mission is to make that possible at any scale, 24 hours a day, 365 days a year.
We're dedicated to providing insurance brokers and dental practices with Voice AI solutions that handle Tier-1 calls autonomously:
Inbound:
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Claims intake (FNOL)
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Policy questions
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Emergency triage
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Appointment requests
Outbound:
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Renewal reminders
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Payment confirmations
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Appointment booking
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Emergency alerts
This frees up human agents and receptionists to focus on complex claims and high-value interactions that truly require human expertise and empathy.
Whether you're a 10-employee regional firm or practice or a 1,000-employee organisation, HYBIT ensures you never miss a call, never lose a claim and appointment, and never burn out your best agents.
Why We're Different
Unlike generic Voice AI providers, HYBIT was built exclusively for insurance brokers and dental practices operating in the United Kingdom and United States.
We understand that insurance conversations require specialised expertise, from capturing accurate FNOL (First Notice of Loss) data to navigating complex policy questions whilst ensuring full regulatory compliance at every stage.
Our Voice AI is trained specifically on thousands of insurance and dental contact centre interactions, which ensures every call is professional, compliant, and focused on resolving customer needs efficiently and effectively.
We cover all major US and UK insurance and healthcare regulations:
US Compliance:
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TCPA (call disclosure requirements)
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HIPAA (health insurance data privacy)
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State-specific insurance laws
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FTC requirements (fair practices)
UK Compliance:
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GDPR (data protection)
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FCA (Financial Conduct Authority compliance)
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ICO registration (Information Commissioner's Office)
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PECR (Privacy and Electronic Communications)
Every call includes:
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Proper disclosures and consent
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Seamless escalation to human agents when needed
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Full audit trails for compliance reporting
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Encrypted data storage
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Regular compliance updates
We're not just Voice AI. We're your compliant, scalable contact center partner. Whether you're managing 5,000 calls per month or 50,000, HYBIT delivers 40% cost savings while maintaining the quality and compliance standards your policyholders, patients, and regulators expect.
Building This Together
Right now, we're building HYBIT with a small team of developers and a network of early customers in insurance and dental who are brave enough to try something new.
We're not perfect. But we're lean, we're fast, and we actually listen to our customers.
If you're frustrated with contact centre chaos, escalating costs, and the impossible choice between service and spending, let's talk.